External – Aesthetic Defects

The customer is obliged upon receipt to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to report the existence of aesthetic defects within a period of ten (10) calendar days from receipt of the item, while in the event of the expiry of this period, he loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. In the event of timely declaration, the COMPANY is obliged to promptly replace this item with another one, without the external, aesthetic defect. In the event of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term applies to the shipment of goods to the address specified by the customer and does not apply to deliveries of items from physical stores, when the item is opened and checked by the customer upon delivery.

Returns of products at the COMPANY’s expense

The return of products is charged to the COMPANY

In all cases in which other than those sold are delivered, by type or quantity.

In the event that upon delivery the item has a damaged packaging, completely or in most of its part.

In the event that it is found that the item has a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has been previously agreed in writing with the COMPANY.

In the case of damaged packaging, the customer is entitled to not accept receipt of the product from the beginning and request its replacement, after consultation with the COMPANY.

In cases of returns at the company’s expense, the products must be returned in the condition in which they were received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this term is lost.

In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product (e.g. DAT, Retail Invoice, etc.) and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the expense of the COMPANY will be carried out either by the COMPANY’s personnel and means of transport or by courier, or to one of the stores maintained by the COMPANY under the trademark “KOTSOVOLOS” nationwide at the COMPANY’s choice.

When returning the products, in the event of a manufacturing defect or lack of a property agreed in writing and depending on the case, a repair or replacement will be carried out, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, so, provided that the products have previously been received and checked by the COMPANY, in the event of cancellation, the refund to the customer will be made in the same way as their payment (i.e. by cash refund in case the purchase was paid in cash, by cancellation of a debit/credit card charge in case of a purchase with a charge to such a card, etc.) with the care of the COMPANY. In particular, in the event of the purchase value being charged via a debit/credit card, the COMPANY’s obligation to refund the amount is exhausted by the declaration of the cancellation of the transaction to a bank cooperating with it that serves the COMPANY’s transactions (which will then, if the issuer of the debit/credit card in question does not itself qualify, forward the information on the cancellation of the transaction to the bank issuing the card to proceed with the cancellation of the charge based on the policy it applies at that time and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, bears no responsibility for the time and manner of executing the reversal, which is decided by the bank issuing the debit/credit card, which is regulated by the aforementioned contract between the bank and the customer.

In the case of cash payment, if the customer had chosen the option “pick up from the store”, the refund of the price will be made by returning his money to him from the store where he received the product. The refund will be made no later than fourteen (14) working days of both the product and the price (the latter from the day of the return of the product).

In the event that the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other party to a total or partial offset of this claim against the customer against the price received.

Returns of products considered defective upon delivery (DOA) at the COMPANY’s expense

In the event that any product(s) is/are found to be defective upon delivery to the customer (hereinafter referred to as DOA), the return of such product(s) will also be at the COMPANY’s expense.

In this case, the return of the defective product(s) can be made either by the customer himself/herself to any store operated by the COMPANY under the trademark “REPLAYCE” or “REPLAYCEHABITS” nationwide, or by sending the product(s), with the COMPANY bearing the costs of receipt, by means of its absolute choice and following consultation between the customer himself/herself and the COMPANY’s staff.

The return of products that are considered defective upon delivery (DOA) will be accepted upon declaration by the customer within seven (7) calendar days from their delivery to the customer for mobile phones, and within ten (10) calendar days from their delivery to the customer for the remaining product categories. At the same time, the product must not have been damaged or damaged by the owner’s fault, beyond the diagnosed defect, and must have all the original documents that accompanied the product (e.g. D.A.T., Retail Certificate, etc.) all its accessories and its complete packaging.

The determination of the manufacturing defect is always made by a technical inspection of the device.

In the event of a return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar device (condition and characteristics, etc.), otherwise, in the event that the customer rejects the replacement under the law, the money will be refunded to the customer, in the manner in which he paid the purchase price (i.e. by cash refund in the event that the purchase was paid in cash, by cancellation of a debit/credit card charge in the event of a purchase with a debit/credit card charge, etc.) under the care of the COMPANY. In particular, in the event of the purchase value being charged via a debit/credit card, the COMPANY’s obligation to refund the amount is exhausted by the declaration of the cancellation of the transaction to a bank cooperating with it that serves the COMPANY’s transactions (which will then, if the issuer of the debit/credit card in question is not the same, forward the information on the cancellation of the transaction to the bank issuing the card to proceed with the cancellation of the charge based on the policy it applies at that time and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, bears no responsibility for the time and manner of executing the reversal, which is decided by the bank issuing the card or is regulated by the aforementioned contract of the bank with the customer.

In the case of cash payment, if the customer had chosen the “pick-up from the store” option, the refund will be made to the customer from the store where the product was received.

The refund will be made no later than fourteen (14) working days of both the product and the price (the refund of the price in the above ways within fourteen -14- days from the return of the product to the COMPANY).

If the customer has purchased a product that has been considered defective upon delivery (DOA), and has the right to return it at the COMPANY’s expense, as specifically defined above, then he may return to the COMPANY, and the complementary products of this type.

Right of withdrawal

From the day the customer submits their order until the expiry of fourteen (14) calendar days from the date of conclusion of the service contract (when such a contract is involved), or from delivery (when it concerns products) and especially when there are many in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.

This withdrawal is unfounded and without any charge to the customer and if the item has already been delivered, the customer must return the product unused, exactly in the condition in which it was received, with all its accessories, accompanying documents and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for returning the item. Withdrawal is not considered in the event that the customer has used or activated the item even once, in which case the product is now considered used.

The withdrawal declaration is exercised in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the withdrawal declaration as soon as it is received.

Following the withdrawal declaration, the COMPANY is obliged to return the price it received.

The refund to the customer will be made in the event that the purchase was paid for by debit/credit card as follows: the COMPANY will be obliged to inform the bank with which it collaborates to process these transactions, of the cancellation of the transaction in question (which will then, if the issuer of the debit/credit card in question is not the same, forward the information about the cancellation of the transaction to the issuer of the card, the bank, in order to proceed with the cancellation of the charge based on the policy it currently applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, bears no responsibility for the time and manner of execution of the reversal, which is decided by the card issuing bank and is regulated by the aforementioned contract of the bank with the customer

In the case of payment by cash, if the customer had chosen the option “pick up from the store”, the refund of the price will be made by returning the amount to him from the store where he received the product.

The refund will be made no later than fourteen (14) working days of both the product and the price (the latter, within fourteen -14- days from the return of the product).

Delivery costs are not refunded only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to collect the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.

The COMPANY is entitled to reject the withdrawal declaration if the item is not offered for return legally and properly, i.e. in the condition in which it was delivered and not used. The customer, if the COMPANY at its discretion and by way of derogation, accepts the return of a used item with a view to withdrawal, is liable to compensate the company for the reasonable reduction in the value of the item, due to its use. The COMPANY is entitled to agree with the customer on its compensation even by mutual offsetting. In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what has been provided up to the declaration of withdrawal. If the consumer exercises the right of withdrawal, any associated contracts will automatically terminate, without any cost to the customer.

Exceptions to withdrawal

Withdrawal is NOT possible in:

Service contracts after the full provision of the service, if the execution began with the prior express consent of the customer and with his recognition that he will lose his right of withdrawal once the contract is fully performed by the supplier

Products that are not suitable for return, for health protection reasons or for hygiene reasons, and which have been unsealed after delivery.

Contracts in which the consumer has specifically requested a visit from the supplier for the purpose of carrying out urgent repairs or maintenance work. If, in the event of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessarily used in carrying out maintenance work or repairs, the right of withdrawal applies to such additional services or goods

Sale of sealed audio recordings or sealed video recordings, unsealed after delivery

Safe products – Warranty conditions

The products provided by the COMPANY are durable products that carry all necessary certifications of safe operation. The products are accompanied by written instructions for use (except for simple-to-use products) and a written guarantee of good operation for a reasonable period, in the Greek language, where this is mandatory by law. The guarantee form, if provided, always includes the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration, its local scope of validity, as well as the rights granted by applicable law. The device guarantee has a duration according to the manufacturer from the date of purchase and allows the free repair of the problem, as long as the following conditions are met:

The warranty of the agency and the proof of purchase of the device are present.

The fixed elements of the device must not have been altered

The damage must not be excluded based on the manufacturer’s guarantee form