Place and time of delivery

Orders are accepted for deliveries of products only within the territory of the Greek State. Orders for products displayed in the online store with the indication “Available for shipment” are executed and the products are delivered within seven (7) working days in the areas of Attica, Thessaloniki, from the acceptance of each order by the COMPANY, within eight working hours (9:00 am – 5:00 pm) excluding Saturday, Sunday and holidays. In the event that the deadline expires on a non-working day, then it is extended until the next working day. The delivery of products with the indication “Available for shipment” to areas that do not belong to the aforementioned except for the following exceptions, are again made within seven (7) working days from the acceptance of the order by the COMPANY. Exceptionally, in cases of sending products to remote or inaccessible areas (remote or island areas), delivery may take place after this deadline depending on the existing means of transport, the difficulty, the distance, etc. Products marked “Available – Special Order” which are put on sale only from the online store are delivered within seven (7) working days from the acceptance of the order. Orders for products that appear in the online store with the indication “Available for Fast Shipping” are delivered within 24 hours and up to the second working day from the acceptance of the order based on the relevant terms. The cost of the service is €11.99 and is charged in addition to the shipping costs.

The times of the routes of each shipment are set unilaterally by the COMPANY.

Orders that include products on order from suppliers (marked “Expected Soon/After Order”) are shipped after all products have been collected at the company’s central warehouses. Partial shipment of individual products of an order is not excluded if they are received at different times from suppliers or if they come from different storage areas of the COMPANY.

The above deadlines in the event of force majeure events outside the control and influence of the COMPANY, such as earthquakes, extreme weather events, pandemics (indicatively COVID 19, etc.), strikes, riots, decisions of competent Authorities that limit the activity of entities and services involved in the execution of orders and sales, delays by suppliers in deliveries, etc. are likely to be extended for a reasonable period due to extraordinary circumstances. The COMPANY will make every effort to serve you better, but is not responsible for delays or temporary inability to fulfill its obligations due to the above reasons.

Order delivery method – delivery charges

Deliveries to areas within the COMPANY’s Distribution Network – obligations:

The COMPANY’s Distribution Network includes the region of Attica, and the cities of Thessaloniki, Agrinio, Corfu, Heraklion and Chania Crete, Xanthi, Kalamata, Patras, Tripoli, Pyrgos, Larissa, Sparta, Arta, Ioannina, Alexandroupoli, Argos, Lamia and the city of Rhodes.

Products and services delivered to the above regions and cities, following the order, are sent to the address and recipient that the customer has declared when submitting his order, which has been accepted by the COMPANY. The COMPANY freely chooses the means of shipping. The shipment of the sold items is made without charge to the customer, regardless of the size of the items delivered, provided that the total price of the order exceeds the amount of 48.99 euros. For all orders worth less than 48.99 euros, the customer is charged a shipping cost of 4.00 euros including VAT, regardless of their size.

Deliveries to other areas of the Territory

In the event that the customer specifies in the order that he will transmit, a place of delivery outside the areas mentioned in the previous paragraph (i.e. outside the urban complexes of Athens, Thessaloniki and Larissa), then the COMPANY is entitled to assign the transport of the products to a cooperating transport company, again without additional charge to the customer for the shipment of the item, except in the case that the value of the order falls short of the amount of 48.99 euros as mentioned above, in which case there is the same transport charge of 4.00 euros including VAT. In any case of delivery of goods by a cooperating transport company and not by the COMPANY’s own means of transport.

Cash on delivery is excluded as a method of payment for the order and the customer must choose among the other proposed methods

The customer, if he wishes to recycle an old device, agrees and is charged the cost of transporting the old device from his residence to the COMPANY’s device collection facilities for recycling, directly with the carrier and on his own assignment,

The item is delivered at street level in front of the entrance of the building where the customer’s residence is located without the obligation to transport it to a floor and the customer is obliged to pick it up at this location and by his own means to drive it to its destination.

The risk from the sale in the case of transport by a third-party carrier authorized by the company, passes to the buyer at the time of delivery of the sold items by the carrier. In the event of selection and assignment by the customer, the risk passes to the customer upon delivery of the products to the carrier. The customer will be informed when submitting their order regarding the assignment of the transport to a cooperating carrier, while immediate written communication (by e-mail) will follow, which can also be confirmed by telephone if deemed necessary (tel. 210.272.5101 and hours Monday – Friday 09:00-21:00 and Saturday 09:00 -20:00).

Right to reject product orders on behalf of the COMPANY

The COMPANY has the right to reject and not accept orders in which cumulatively

The customer specifies an area outside of Athens, Thessaloniki as the place of delivery

The customer requests to pay the purchase price by cash on delivery and

The order concerns a large mass of product(s) such as indicatively weighing more than 100 kg.

On the contrary, it is obliged to accept such an order if the customer accepts an alternative payment method that the parties will agree on in writing.

Provision of services by the COMPANY only within the limits of the Service Provision Network – right to reject an order for services outside the Network

The COMPANY undertakes and performs the services sold within the territorial area of the Service Provision Network. The provision of services is agreed upon following an order from the customer which the COMPANY will accept through the above procedure. The COMPANY is entitled to freely reject orders for service contracts if execution is requested in areas not covered by the Service Network. If it is a complex order, products and services, even if it is not approved for the provision of services due to the fact that the provision is requested in an area outside the Network, the order is otherwise approved and a sale of the products is prepared, provided that there is no other reason for rejecting the order and in the aspect of the sale of products from those provided for in these terms of use.

General terms for the shipment of products and services

The company reserves the right to modify the methods, terms and prices of shipping at will and without prior notice, being obliged to inform its prospective customers of these changes by revising these terms of use of the online store.

Pick up from the store

The COMPANY provides the customer with the option of receiving the products and services sold through the online store, when they are available, from any physical store maintained by the COMPANY with the trademark “REPLAYCE” nationwide. In particular, the customer is entitled to select through the online store the product(s) that he/she wishes to receive from a store, as well as the specific store (from the existing catalog on the website with the COMPANY’s network of stores with the trademark “REPLAYCE”) from which he/she wishes to receive his/her order, provided that the item is available for delivery to this store, paying the price of these products in cash or by credit card, upon receipt of the products from the store in question, which he/she will have already selected.

This option is provided for receipt on the same day (provided that the item is available) and up to 3 business days from the COMPANY’s store with the trademark “REPLAYCE”. The customer will be able to come to the store of his choice to receive the sold items after at least half an hour has passed since submitting his order through the online store (for example, if the customer places an order at 2:00 p.m., he will be able to receive it from the store he has chosen at least after 2:30 p.m.).

In the event that it is found that a user is abusively exercising this option provided to him by the COMPANY (e.g. repeated ordering of items through the online store and failure to receive them from the store, etc.), the latter may reject and refuse the order of said user through the option of receiving from the store. In the event that the customer does not come to the store to receive the goods sold (i.e., receive the items and pay the price) during the aforementioned deadline, then the order is automatically canceled, subject to the resolutive condition of the aforementioned deadline for the customer to fulfill his obligations. The deadline can only be extended for reasons of force majeure, provided that these are notified in a timely manner by the customer and confirmed in writing. In the event of cancellation, the COMPANY does not bear any responsibility for this reason.

Product available only in store

The COMPANY provides the customer with the opportunity to be informed about products that are available in physical stores maintained by the COMPANY under the trademark “REPLAYCE” nationwide. It is not possible to reserve or place an order through the online store for a product with this specific marking, which is purely informative. The designation “Available only in store” is not binding as to its accuracy and can be confirmed by the customer only when visiting the respective store, proceeding there if he wishes, to purchase. The information regarding the stores that have the product in question may vary without prior notice, depending on the available stock.

Responsible for the receipt by the customer

The receipt in any case is made by the person mentioned in the order as the recipient upon presentation of his/her police ID card or passport or in general a public document suitable for proof of identity.

Deadline for fulfillment of the sale – delivery

The COMPANY is bound by the shipping times of the available products as above, provided that there are no extraordinary, unforeseen circumstances and incidents of force majeure. In the event that the products are not immediately available but will be ordered from a supplier or are expected, the COMPANY:

1) After ten (10) days from acceptance of the order, it will inform the customer of the possible time of receipt or of the fact that the supplier has not yet delivered the items and the time of receipt cannot yet be determined

2) After twenty (20) days from acceptance of the order, it will return with a new updated similar message.

If twenty (20) days have passed since the acceptance of the order and the product for reasons beyond the company’s responsibility has not been received by the supplier, the COMPANY will contact the customer by any appropriate means (telephone, e-mail, etc.) informing him of the delay. In this case, the parties may agree to further wait for delivery, or the customer will be entitled to withdraw from the order without penalty for both parties with respect to the delayed items. The remainder of the order is executed normally except in the case where the items in the order are related, will be used as a whole and are incidental to each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the COMPANY must cancel the entire order.